The best way to contact us is via Instagram @journeyapparel._ but we can also be reached by email: journeyapparel.shop@gmail.com!
How do I contact you?
How do I make an offline payment?
If you are using an offline payment to pay for your order we accept:
Venmo @journeyapparel_
Cashapp $reyesceleste
ApplePay (559)-871-4279
After paying for your order, please do not leave a comment with subjects such as “workout clothes”, “leggings”, or “shipping”. Simply leave your favorite emoji or a fun gif to complete your payment.
Note: If a payment for your order has not been made within 3 days of placing your order, then your order will be cancelled.
The product I wanted sold out so fast - HOW?
Some products fly off the shelves and others sell slowly. It can be REALLY hard for businesses to know how much product to buy. These situations are as frustrating for us as they are for you. We’re getting better at predicting how much to make, but it’s a slow and difficult process. In the future, you can also help us figure out how much to purchase by signing up for Back in Stock notifications. Also it is beneficial to you as well because you will be notified once those products are restocked again!
I just placed an order and want to change it.
The fastest way to resolve this issue is to place an additional order with the correct information and your desired products, and then contact us as soon as possible: @Journeyapparel._
This ensures that your order is secure and you are able to get the products you wanted before selling out! We can then cancel the order that is incorrect and follow through with processing the correct one.
How to properly wash & care for your Journey Apparel.
Take proper care of your Journey Apparel and make your investment last with a few simple tips.
– LESS IS MORE.
Don’t use more than the recommended amount of detergent.
– Do NOT use fabric softener.
When fabrics are made with sweat-wicking materials, fabric softeners and fabric conditioners can potentially interfere with that technology and make them smell. Not only that, but more sweat can accumulate and leave you in an ultra-sweaty (and stinky) post-workout predicament.
– COLD water only!
Hot water can cause colors to bleed and is generally rougher on dyed fabrics. The gentler the cycle, the less likely your clothes are to experience abrasion and wear.
– Turn every piece inside out.
On that note, we’d also recommend keeping similar fabrics together. Turn your gear inside out and wash it with other synthetic fabrics (e.g. nylon, polyester, and spandex) and avoid anything abrasive (such as denim or garments with Velcro or zippers).
-Air dry is KEY!
Lay your items out and flat to air-dry rather than throwing them in the dryer. High heat warps individual strands of the fiber of your activewear and weakens the material. This can lead to tears, holes, and permanently alter their shape, flexibility, and ultimately how they fit.